Terms & Conditions

These Terms and Conditions are in the English language only and English will be controlling in all respects. All translations of these Terms and Conditions to any other language shall be for convenience only and shall not be binding upon the Parties. All communications and notices to be made or given pursuant to these Terms and Conditions shall be in the English language.

While our plans are marketed towards "IRL" content creators on Twitch.tv, YouTube and other live streaming sites, there is nothing preventing people from purchasing a subscription to our services for other purposes. As such, we must make the following disclaimer: Our services are not designed to be used as a source of home internet or to be relied upon for the purpose of placing VoIP calls. Our Plans are to be used only in their advertised bundled devices. Removal of our SIM's to be used in another device, even if technically possible, will result in the line being disconnected and cancelled. You agree to release, indemnify, defend and hold harmless UnlimitedIRL and its representatives if you fail comply with these rules, including if Plans are used in cell phones, by transferring the SIM from their bundled devices,  for the purposes of placing voice calls including 9-1-1 service, which includes any damage or loss as a result of the greater possibility of network congestion and/or reduced speed in the routing of 9-1-1 dialed calls.

Misuse of our services may lead to action on our part, including cancellation of your service without advanced notice. You will be contacted if misuse is identified and action is being taken. Misuse includes, but is not limited to: International data usage on "USA Only" plans, including Canada and Mexico, without prior consultation or communication with UnlimitedIRL, may result in your line being disconnected and cancelled, illegal activity of any kind, inappropriate data usage, including use which causes network disturbances for our service providers, and/or any use disallowed by our service providers. 

Resale of UnlimitedIRL data services is strictly prohibited. Uptime can not be guaranteed. For uptime SLA agreements, please contact us.

None of our services include a contract.  Each payment made towards service(s) is for the following month. A month is defined as 31 days. All data services ordered will automatically renew by default, at the end of the billing cycle. The billing cycle begins the day after delivery of services, and is subject to renewal on the 32nd day to the payment method on file. If the autopayment fails, UnlimitedIRL will automatically attempt the payment again for the next 3 days, during which service is provided as a grace period. If the payment fails on the 3rd day, service is subject to cancellation. Restoration of services requires payment for the grace period. Restoration of services is provided free of any additional fees, if the restoration occurs within 31 days of cancellation. Restoration of service outside of 31 days may require new SIM cards to be issued, subject to any shipping or activation fees.

You may cancel your service subscription at anytime. To cancel your autorenewal of services, start a live chat by visiting the chat icon in the bottom right corner of every page on our domain, or email us at support@unlimitedirl.com. You must return your modem device at anytime within 60 days of cancelling service to be eligible for a deposit refund. Percentage based promotional discounts are applied to the grand total, thus deposit refunds may see a proportionally equivalent deduction. Address modem returns to our office. Deposits are taken on the cost of the modems, and are returned within 5-7 days of being returned, minus a $15 nonrefundable activation fee(this fee is charged even for SIM only orders). If you'd prefer to cancel and keep your modems, we'll keep the deposit. Your modem device can be reused with our service by ordering a SIM only plan, and installing it in your modem.

Refunds on service are expressly not allowed, besides where required or mandated by law. Members will be notified if the terms of their service change, including our right to modify or stop service at anytime.

(*) Worldwide Unlimited can be, in some areas, affected by circumstances beyond reasonable control, including generally unstable service in war zones, regional weather events, natural disasters, local network prioritization policy management, frequency mismatch and other reasonably unforeseen circumstances. Service is routed through US servers to bypass potential local firewall restrictions and to allow network providers to monitor data usage and ensure proper billing. Worldwide Unlimited data services are subject to change at anytime.