> 1. How does it work? What's the catch?
UnlimitedIRL has contracted with many of the United States' largest LTE networks to provide upload priority unlimited data to content creators and Live Streamers. Our US plans are prioritized for upload traffic under all circumstances, meaning you'll always have the best speed and bandwidth possible. Your data usage will not impact the speeds you recieve - truly Unlimited high speed data.
> 3. How are these plans different from my Unlimited cell phone plan on a carrier?
Traditional unlimited data cell plans are only unlimited for data used on your phone and may be 'deprioritized' when near other users or after passing a certain data usage threshold. Unlimited phone plans usually only allow a few GB's of "tethering" (the ability to use the phones data with your computer, tablet, or other connected devices) via a "Mobile Hotspot" before 'throttling' the speed to dial up speeds or cutting off data access completely.
Unlike an unlimited cell phone plan, all of our plans and devices can be used "tethered" to your cell phone, laptop and LiveU™ all at the same time - and at the highest priority upload speeds!
> 4. Do I need to have a LiveU Solo™ IRL Backpack (such as the Gunrun backpack design) to use these plans?
No. You'd only need one for our Complete Data Kit, which comes with four seperate hotspot modems, designed to be used with the LiveU Solo™ in an IRL backpack. The LiveU Solo™ bonds together the four data plans to make high quality broadcasting possible from anywhere, with the four modems on three different cell networks sharing the load. Each of the four modems has the ability to dynamically increase its share of bitrate during areas where the might be no coverage - or weak coverage, on another carrier.
> 5. Can I use these plans Internationally?
For plans marked US only, you can not. However, you may be interested in our Unlimited International Plans! They operate on many local networks in most countries. See a list of countries you can use your plan in here.
> 6. Can I bring my own devices with my plan instead of placing a deposit on them?
Yes. If you have your own modems, email us at firstname.lastname@example.org with their IMEIs and we'll help out. However, if you're building an IRL backpack, it is important to note that some modems require special configuration to work properly with the LiveU Solo™ and we won't be able to support any issues that may arise. All of our rental modems are preconfigured and setup for the best possible service, and the deposit is always refundable if you decide not to keep them. There is little downside to using our modems.
> 7. Are there any cancellation fees?
No. We do not have contracts with any of our plans. If you do not return the hotspot equipment when you cancel, your deposit will be forfeited.
> 8. How long does an order take to ship?
All orders are shipped free via Priority Mail (2-3 Day) within 48 hours of an order. You will recieve a tracking link via email as soon as it has been processed through our warehouse. International orders are shipped free via USPS First Class International (7-10 Day). If you would like to expedite your order, please contact us after placing your order.
Contact & Support
Text: 844-732-6882 ( Toll Free )
Terms of Service
While our plans are marketed towards "IRL" content creators on Twitch.tv, YouTube and other live streaming sites, there is nothing preventing people from purchasing a subscription to our services for other purposes. As such, we must make the following disclaimer: Our services are not designed to be used as a source of home internet or to be relied upon for the purpose of placing VoIP calls. Our Plans are to be used only in their advertised bundled devices. Removal of our SIM's to be used in another device, even if technically possible, will result in the line being disconnected and cancelled. You agree to release, indemnify, defend and hold harmless UnlimitedIRL and its representatives if you fail comply with these rules, including if Plans are used in cell phones, by transferring the SIM from their bundled devices, for the purposes of placing voice calls including 9-1-1 service, which includes any damage or loss as a result of the greater possibility of network congestion and/or reduced speed in the routing of 9-1-1 dialed calls.
Misuse of our services may lead to action on our part, including cancellation of your service without advanced notice. You will be contacted if misuse is identified and action is being taken on our part. Misuse includes, but is not limited to, International usage on Domestic plans, described as "Plans marked as "USA Only" are to be used ONLY within the United States of America and it's territories, including Puerto Rico. International data usage on "USA Only" plans, including Canada and Mexico, without prior consultation or communication with UnlimitedIRL may result in your line being disconnected and cancelled." , illegal activity of any kind, inappropriate data usage, including use which causes network disturbances for our service providers, and/or any use disallowed by our service providers. Resale of UnlimitedIRL data services is strictly prohibited. Uptime can not be guarenteed. For uptime SLA agreements, please contact us.
None of our services include a contract. Each payment made towards service is for the following month. You may cancel your subscription with us at anytime, simply by returning your hotspot equipment or releasing your deposit. Deposits are taken on the cost of the modems, and are returned after cancellation; minus a $30 activation fee and a $20 restocking fee per shipment. If you'd prefer to cancel and keep the units, we'll keep the deposit. Refunds on service are expressly not allowed, besides where required or mandated by law. Members will be notified if the terms of their service change, including our right to modify or stop service at anytime. Promotional discounts are applied to the grand total, thus deposit refunds will see an equivalent deduction.
(*) Worldwide Unlimited can be, in some areas, affected by circumstances beyond reasonable control, including generally unstable service in war zones, regional weather events, natural disasters, local network prioritization policy management, frequency mismatch and other reasonably unforeseen circumstances. Service is routed through US servers to bypass potential local firewall restrictions and to allow network providers to monitor data usage and ensure proper billing. Worldwide Unlimited data services are subject to change at anytime.
UnlimitedIRL collects some information in order to provide our services: a shipping address to properly deliver the hotspots, a contact number and email address to create a user account to allow our members to access their billing information on file and their current subscription via our Sign In page. as well as notify the member of any complications or issues with their service or billing.